A word is dead
when it is said,
some say,
but I say,
it only begins to live that day.
- Emily Dickenson
The Staff Communication and Relationship Program is a day and half program designed to educate, train and develop the doctor and their staffs in highly effective communication that directly leads to high performance. The program will also educate and train the doctor and their staffs to address and resolve conflicts, upsets and disagreements.
How you communicate with your staff and, staff with each other, ultimately determines the performance of the practice.
How you communicate with patients governs case acceptance, referrals, reputation and therefore practice success.
How you communicate your vision, purpose and mission decides how the staff sees you, and how you see yourself, as a leader.
How you handle complaints and conflicts establishes how your staff sees you, and how you see yourself, as a manager.
How you communicate about behavior, attitude, team work, and responsibility, molds how the staff holds you as the owner.
How you communicate about the future decides the future.
PROGRAM OUTLINE
Evening Session (Thursday Evening, November 18th)
7:30 to 10:00 PM (Doctors Only)
Full Day Session (Friday, November 19th)
8:00 – 8:30 AM - Continental Breakfast
8:30 AM -12:30 PM - Doctor and Staff
12:30 – 1:30 PM - Lunch Break
1:30 – 3:30 PM - Doctor and Staff
3:30 – 4:30 PM - Doctors Only
Program Tuition: Depends on number of practices attending (Range = $700-900). Direct costs and Dr. Cooper's daily rate will be divided equally by all participating practices. Limited to 12 Practices. A deposit of $250 will be collected upon registration. The balance is due the week following the program.
Request a Call for more information.
