THE MASTERY COMPANY CORE VALUES
These core values are where we come from. They are what we base our decisions on. These values frame how we relate to our clients, our vendors, and ourselves. They form our culture and shape our relationships and our work with clients. These core values are ‘who’ we are.
SERVICE
The Mastery Company’s core value of Service is based on the maxim, “serve those who serve.” Our clients are unconditionally committed to serving their patients. They spend hours in continuing education to better their skills and learn new technologies. They authentically care about their patients’ health, well-being and lives. They serve their staff by providing the opportunity of employment, professional and personal growth and development, and a job that makes a difference. They serve their communities by providing services that improves the health and well being of the people in their community. They serve their profession by demonstrating the highest ethical and quality standards anywhere on the planet. And their problems are getting bigger. Our job is to deliver the highest level of consulting services that allows our clients to provide the highest level of service to their patients, their staffs, their community and their profession.
INTEGRITY
The Mastery Company’s core value of Integrity is firmly based on something Buckminster Fuller once said. ‘Integrity is the essence of everything successful.’ We are rigorously committed to upholding our integrity in everything we say and do. We hold our clients to the same demanding standards. We stand for honoring ourselves as our word. Our promise is we keep our promises. Our job is to make sure clients keep theirs. We are obsessive with keeping our commitments. We are relentless in making certain our clients do the same. We have seen over and over again, the higher the level of integrity in a dental practice, the better the results. The higher the level of our own integrity, therefore, the higher level to which we can hold our clients.
COURAGEThe Mastery Company never set out to be a 'better than' consulting company. We were crystal clear from the very beginning about who we are, what we stand for, how we work with clients, and the values that define us. To enable us to operate from our particular values takes real courage. Our definition of Courage is the same as Dr. Robert Anthony's; 'Courage is simply the willingness to be afraid and act anyway.'
For our clients, we know it takes tremendous courage for them to face the conflicts, problems and issues that invariably arise in any dental practice. Our job is to instill in clients the courage to confront, to challenge, and to resolve. Infusing them with the courage to envision a future and move boldly toward achieving it. For us to enable our clients to act courageously, we must be courageous ourselves.
We understand, that to whatever depth we at The Mastery Company have courage, will be the depth we can instill courage in our clients.
COMMITMENT
The Mastery Company sees Commitment as the headwater of effective action. Commitment is a direct expression of responsibility. Commitments are expressed as promises and requests. Commitments embody integrity, intention and drive to produce a declared future outcome.
At The Mastery Company we’re committed to our client’s success. Our work with clients is based on them making, and then fulfilling, their commitments. Our agreement with each and every client is that they allow us to hold them to account to deliver on their commitments. Our request of clients is that they hold us to account to keep our commitments as well.
PARTNERSHIP
The Mastery Company considers itself a Partner in our client’s business. A partner is unconditionally committed to the other’s success. A partner puts ‘you’ before ‘me.’ A partner is willing to stand with you when times are tough, when things aren’t working, or when the situation looks impossible. A partner will empower you to succeed no matter what. A partner doesn’t give up on you.
By providing this partnership, The Mastery Company supplies what most dentists don’t have in their practice, a professional committed to their success.
TRANSFORMATION
To The Mastery Company, Transformation means being able to operate beyond your personality, your psychology, your past and your preconceived reality. Our work is designed to unchain you from what your mind tells you can’t be done, to achieve what you see as possible. Our work enables you to think and act consistent with a future you envision, not submit to feelings, history or behaviors that have stopped you in the past.
The Mastery Company transforms how you think and act in your practice as a leader, a manager and an owner. And more importantly, transformation is holographic. It shows up in every other area of your life as well.
